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PreEmptive Solutions Authors: Yeshim Deniz, Maureen O'Gara, Gabriel Torok, Keith Brown, Ed Zebrowski

Related Topics: CIO, Datacenter Automation, PreEmptive Solutions, Web Analytics, CIO/CTO Update

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<xmlLegal> Selects PreEmptive Solutions Runtime Intelligence Service for Application Customer Experience Improvement Program

PreEmptive Solutions, the leading provider of solutions to protect, measure, and manage application investments, announced today that <xmlLegal> has selected PreEmptive Solutions Runtime Intelligence Service to provide a customer experience improvement program for <xmlLegal>’s electronic filing and system integration product lines. <xmlLegal> is a leader in system integration, consulting and software development with over a decade of experience helping customers streamline their operations through automation.

“The Runtime Intelligence Service provides our team with detailed information on how our users are actually using our software in production,” said Winchel "Todd" Vincent III, president of <xmlLegal>. “We really have never had this kind of information so readily available before. Our only real challenge has been to make sure that we are taking full advantage of our new found customer insight.”

Runtime Intelligence is part of the emerging application analytics market, offering unprecedented insight into how software is being used in the real world and giving multiple stakeholders, from developer to CIO to business owner, a reliable way to measure and manage development investments. Like web analytics, application analytics correlates behavior with business results. Unlike web analytics, however, application analytics extends beyond browser clicks on a web page to include mobile and traditional client experiences as well as the business and back office tiers that tie all of these together.

“As leaders in automation, <xmlLegal> already understands the central role of user acceptance and continuous process improvement for their customers’ success,” said Sebastian Holst, CMO of PreEmptive Solutions. “The fact that an organization as skilled and focused as <xmlLegal> has recognized the value of Runtime Intelligence for improving their own development processes is extremely gratifying.”

About PreEmptive Solutions

PreEmptive Solutions produces the Dotfuscator and DashO application protection, monitoring and management product families and the Runtime Intelligence Service. With more than 4,000 corporate clients, 40,000 registered installations in 100+ countries and inclusion with Microsoft’s 6,000,000+ Visual Studio seats, PreEmptive Solutions is the clear choice for every organization serious about protecting, measuring and managing their application investments. For more information, visit www.preemptive.com or call +1 440.443.7200.

All product and company names herein may be trademarks of their registered owners.

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